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« Return to Case Studies

Technology Client Able to Eliminate 80-Ticket Backlog on Helpdesk and Deploy New Process

A client in coaxial transmission line technology and production needed to deploy 15 new laptops but couldn’t get out from under a backlog of helpdesk tickets. The helpdesk was unable to effectively prioritize new and ongoing issues, or run them in parallel, so new critical issues from customers and employees did not have to stand in line behind a back-log.


To view the complete one-page case study revealing how Bridge was able to provide a consultant to bring the helpdesk up to speed, free up resources, and restore business growth, click on the download button below.
 

				

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