Enterprise Level Insurance Client Saves $270 Thousand with Two Helpdesk Remedyforce Resources.
A five-billion-dollar mutual insurer of cars, and a direct writer of auto, homeowner, excess liability and marine insurance, was using a legacy version of Remedyforce. They planned to upgrade to a newer version, but it didn’t make sense to drive additional traffic to the website and mobile app without first taking care of their outdated response system. The legacy system was unable to handle the volume anticipated from the mobile app, and they didn’t have the in-house resources to update the helpdesk and train employees to use the new system.
To view the complete one-page case study revealing how Bridge was able to provide a consultant to upgrade from the legacy system to an upgraded response system, click on the download button below.