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« Return to Case Studies

Helpdesk Analyst Reignites Momentum for Tech Company's Ticket Response Efficiency and Service

A company has been a provider of design, construction and maintenance services to companies in the Northeast and Mid-Atlantic United States for over 50 years. When a helpdesk analyst needed to leave for an extended period due to medical issues, the company found themselves backed up on helpdesk tickets, losing momentum and struggling to serve end-users in a timely fashion.

To view the complete one-page case study revealing how Bridge provided an analyst who restored helpdesk operations and caught the company up on end-user requests, click on the download button below.
 

				

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