Case Studies

Pet Food Distribution Client Able to Increase Speed to Market with Backup IT Director

Company Able to Migrate from Lotus Notes to Office 365 While Protecting 400,000 Clients’ Data

Field Manager Bridges the Gap Between Clients’ Technical Needs and Business Objectives

Helpdesk Analyst Reignites Momentum for Tech Company's Ticket Response Efficiency and Service

Helpdesk Manager Bridges Gaps in Helpdesk Operations and Increases Efficiency by 25 Percent

Infrastructure Engineer Manages Internal Systems and Platform to Ensure Optimal Operations

Internal Communication System Improves Workplace Productivity for IT Services Industry Leader

Linux Engineer Consolidates and Upgrades Data Storage Systems to Meet IT Safety Regulations

Managed Service Engineer Helps Company Manage Helpdesk and Deliver Optimal Customer Service

Retailer's Productivity Skyrockets After Adding Two Network Administrators to Helpdesk Team

Software Company Regains Momentum When DevOps Expert Fills Development Process Gap

Technical Analyst and Writer Redesigns Inventory Record to Improve Business Analytics

Technology Client Able to Eliminate 80-Ticket Backlog on Helpdesk and Deploy New Process

Tier I Technicians Allow Helpdesk to Increase Efficiency and Improve Customer Service Quality


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